Frequently Asked Questions
- Friendly staff
- 15 years experience in making kids & families happy.
- We really flexible with our customers.
- We always are looking for new ideas.
- We do parties for everyone from 0 to 100 years old.
- Competitive price.
- We help our first time costumers.
- We are fun.
- We always answer the phone.
- We care about our customers.
- We have professional staff.
- We have a LOT of energy.
- We are a ONE STOP SHOP.
- We are fiesta4kids and we are Unique!!!
We always recommend that the space should be discussed before booking any unit. It is a good idea to measure the space before ordering. You can ask us to help by telling the exact dimensions of the unit.
The tent can be installed on concrete and grass. It is advisable to install on grass. If the setup is on concrete we hold the tent using water barrel. The water outlet and hose is to be arranged by the client.
We require you to clean the machine with a wet cloth. So that it is easier for us to sanitize and do proper cleanup for the next customer. If the machines are returned messy and dirty a cleaning charge will be imposed of $25
Yes! At the time of delivery our staff gives a quick explanation on the running of the unit. They would also require the balance payment and sign on the contract.
Pick up Sunday 9 am -10 pm
Return Monday 10 am - 6pm
Friday Pickup (if the unit is available) 3-6pm
Saturday Pickup – 8-9am
Return Sunday 8-9am
Pickup a day before (if the unit is available) 3-6pm
The day of the event anytime after 10am
Return on the next day
Our delivery charge includes delivery, set up and pick up of the equipment. The charge is as per the city to which we will be delivering. The amount may vary depending on the number of units booked. Call us for more information.
Deliver and Pickup both the options are available. However, not all units are allowed for pick up. To confirm whether your unit is available for pick
We accept Interac, Visa, Mastercard, American Express , Company checks and Cash
Yes we do theme parties and balloon decorations. The decorations can be customized as per your requirements. Call us to enquire about the available characters and themes.
It’s easy just fill our online reservation form:
www.fiesta4kids.com/reservations.shtml and put a deposit after or just call us at (416) 546 -84 -82 to get your special pricing. We are friendly staff and we are ready to answer all your questions. Please fill you and we'll go over the details with you. It's too easy!
Please remember without a deposit we don’t guaranty a booking !
Please be aware that streamers, poppers, silly string, face paint, chewing gum, food and drink MUST be kept away from the jumping castles at all times.
A deposit is required in order to guarantee your reservation and send out a driver , entertainer, decoration or any kind of service . Deposits are NON-REFUNDABLE. Fiesta4kids Inc will allow you to reapply your original deposit in its entirety and reschedule your reservation within 12 months of your original event date (the event must be rescheduled within 12 months window). Fiesta4kids Inc makes no guaranties that your original Equipment or services will be available for the day you want to reschedule. If this occurs the customer will need to choose an available date or chose another type of equipment or services .
Please give us a call if your needs change we are happy to change your order based on equipment availability. The earlier you call, the greater the selection.
Inflatables are really safe if you follow the safety rules and if you have someone supervising all the time. Make sure the children at your event are playing on safe, clean equipment and you will have successful event.
Remember the inflatables and equipment cannot be operated in wind over 30kmh or in the rain. Fiesta4kids reserved the right to cancel a reservation for safety reasons. If the event must be cancelled due to bad weather, we can reschedule to another date, we don’t refund deposit under any circumstance, your deposit can be used within 1 year with an additional 5 % discount. (Please call us the same day of your even before 8 am If your event is earlier you must contact us 6 am, we don’t accept calls one day before). There are no refunds after the inflatable or equipment is delivery or set up.
Please call us for more details about cancellation policy.
If the damage is considered to be malicious then you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We keep a record of the condition of our castles and would advise you to check the jumping castles before the delivery person leaves, and note any problems.
No, the jumping castles must be at least 2 feet away from any object. If the jumping castle is in contact with any object it may cause the jumping castle to suffer abrasion damage. Also there may be a safety issue if the children on the castle make contact with the object.
If they are steps you will need to notify us when you are making the booking as the jumping castles weigh between 150 lb to 1000 lb and it is difficult to manoeuvre up and down the steps.
No please do not attempt to move the jumping castle once set up due the safety requirements.
It takes around 20-30 minutes
It takes around 10 -15 minutes depending on the type of access.
The amount of room required varies with each piece of equipment. Our website features details about each inflatable including area size, power requirements and setup info. As a rule of thumb, you should add 5' to the width and 10' to the length of any inflatable to accommodate space for the tie-down ropes, blowers and people walking around it. In addition, please be sure there is proper overhead clearance for the unit you are renting. We are happy to discuss space requirements when you make a reservation.
Please make sure to check the size of your backyard or area where you will be placing the unit, Fiesta4kids will not be responsible if equipment doesn’t fit ( You will be charge the full amount)
Yes we do carry Tssa License.
Absolutely!! We take safety very seriously and choose the best coverage for our industry. **Remember...reputable companies carry insurance, so don't be afraid to ask for an insurance certificate.
Normally each inflatable runs off a regular 110v outlet on a dedicated 20 AMP circuit – this is usually what you would consider a “normal plug” in most homes and businesses. We'll need a dedicated circuit without other electrical devices plugged in to prevent power loss due to "tripping" a circuit breaker. If you are renting multiple inflatables or plan on setting the unit up more than 100 feet away from an outlet, please discuss power requirements prior to your day's event. We will provide the necessary extension cords in order to reach your power source.
For the safety of the participants, each unit requires at least one adult supervisor at all times. For our larger pieces, such as slides and obstacle courses, require at least two adult supervisors (Depending the size of the slide) . Adult supervision must be all times. Accidents on equipment generally happened for two things: too many children on the unit or the unit not kept secured. Supervisors should monitor the amount of children and make sure they're acting in a responsible manner. Supervisor also should check the equipment for secureness to the ground. safety is really important no matter how small or big is the event , if you need a train supervisor we can provide one for an extra fee.
Yes, we suggest you call us several weeks ahead of time for any small events, and as much as two months ahead of time if you are planning a large event such as a school or church carnival, summer camp, company picnic, or community event. The earlier you book, the bigger your selection will be.
Yes Fiesta4kids provide indoor jumping castles and equipment all year round. Please contact us for more information.
A level grassy area is the most ideal place for setting up inflatables. The area should be flat with no bumps, need to have at least 5 feet of clearance on all sides and clear of all obstacles including sticks, rocks, sharp objects, sprinklers, animal waste, etc. Stakes are used to hold the unit in place. Inflatables can also be set up indoors, on concrete, asphalt or other surfaces, when necessary, and sand bags will be used to secure the units.
The rental period minimum is 4 hours to full day for an extra an extra charge. Just Contact us for any special inquires you might have. We as a company are very flexible with our costumers! .We can also set up for an overnight occasion or a multi-day rental. We deliver, we set it up, we do all the work.... to make that special day easier.
Professional setup by trained staff is our first step to ensuring the safety of your event; therefore we don’t allow to pick up all our equipment , only small units easy to set up ( please call us for more information).
We do allow pick up services such as chairs, tables, games, etc. please call us for more details.
Yes! We deliver all of our equipment and also pick it up & take it down at the end of your event. This service is “not included in your rental price” the time for Set-up takes approximately 15 to 30 minutes per item. After we set up we will inspect the equipment for safe operation and go over all the rules and regulations with the responsible party. Very important we'll need to know in advance of any special access instructions for the setup area. For example; stairs on entry, entry through a doorway, gate on entry, if the unit will be set up on grass or concrete also if your event is public or private or if the set up will be in a public park , school, parking lot , community center, street or a backyard.
Upon booking any item from our catalogue we required a 25% deposit. We’ll send you a contract by email or fax. The deposit is to hold the reservation for your items. The balance of payment is due the day of event. We accept cash, Company checks, Visa and MasterCard.