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 When is Payment Due? Upon booking any item from our catalogue we required a 25% deposit. We’ll send you a contract by email or fax. The deposit is to hold the reservation for your items. The balance of payment is due the day of event. We accept cash, Company checks, Visa and MasterCard. Do you deliver and set up? Yes! We deliver all of our equipment and also pick it up & take it down at the end of your event. This service is “not included in your rental price” the time for Set-up takes approximately 15 to 30 minutes per item. After we set up we will inspect the equipment for safe operation and go over all the rules and regulations with the responsible party. Very important we'll need to know in advance of any special access instructions for the setup area. For example; stairs on entry, entry through a doorway, gate on entry, if the unit will be set up on grass or concrete also if your event is public or private or if the set up will be in a public park , school, parking lot , community center, street or a backyard. Can I pick up the equipment from you? Professional setup by trained staff is our first step to ensuring the safety of your event; therefore we don’t allow to pick up all our equipment , only small units easy to set up ( please call us for more information). We do allow pick up services such as chairs, tables, games, etc. please call us for more details. What is the Rental Period? The rental period minimum is 4 hours to full day for an extra an extra charge. Just Contact us for any special inquires you might have. We as a company are very flexible with our costumers! .We can also set up for an overnight occasion or a multi-day rental. We deliver, we set it up, we do all the work.... to make that special day easier. Where can I set up the equipment? A level grassy area is the most ideal place for setting up inflatables. The area should be flat with no bumps, need to have at least 5 feet of clearance on all sides and clear of all obstacles including sticks, rocks, sharp objects, sprinklers, animal waste, etc. Stakes are used to hold the unit in place. Inflatables can also be set up indoors, on concrete, asphalt or other surfaces, when necessary, and sand bags will be used to secure the units. Can jumping castles games be setup indoors? Yes Fiesta4kids provide indoor jumping castles and equipment all year round. Please contact us for more information. Are reservations necessary? Yes, we suggest you call us several weeks ahead of time for any small events, and as much as two months ahead of time if you are planning a large event such as a school or church carnival, summer camp, company picnic, or community event. The earlier you book, the bigger your selection will be. We also take last minute reservations! What kind of supervision is necessary? For the safety of the participants, each unit requires at least one adult supervisor at all times. For our larger pieces, such as slides and obstacle courses, require at least two adult supervisors (Depending the size of the slide) . Adult supervision must be all times. Accidents on equipment generally happened for two things: too many children on the unit or the unit not kept secured. Supervisors should monitor the amount of children and make sure they're acting in a responsible manner. Supervisor also should check the equipment for secureness to the ground. safety is really important no matter how small or big is the event , if you need a train supervisor we can provide one for an extra fee. What are the power requirements? Normally each inflatable runs off a regular 110v outlet on a dedicated 20 AMP circuit – this is usually what you would consider a “normal plug” in most homes and businesses. We'll need a dedicated circuit without other electrical devices plugged in to prevent power loss due to "tripping" a circuit breaker. If you are renting multiple inflatables or plan on setting the unit up more than 100 feet away from an outlet, please discuss power requirements prior to your day's event. We will provide the necessary extension cords in order to reach your power source. Is Fiesta4kids insured? Absolutely!! We take safety very seriously and choose the best coverage for our industry. **Remember...reputable companies carry insurance, so don't be afraid to ask for an insurance certificate. Does Fiesta4kids carry a TSSA license? Yes we do carry Tssa License. How much room do I need? The amount of room required varies with each piece of equipment. Our website features details about each inflatable including area size, power requirements and setup info. As a rule of thumb, you should add 5' to the width and 10' to the length of any inflatable to accommodate space for the tie-down ropes, blowers and people walking around it. In addition, please be sure there is proper overhead clearance for the unit you are renting. We are happy to discuss space requirements when you make a reservation. Please make sure to check the size of your backyard or area where you will be placing the unit, Fiesta4kids will not be responsible if equipment doesn’t fit ( You will be charge the full amount) How long does it take to set up a jumping castle? It takes around 10 -15 minutes depending on the type of access. How long does it take to dismantle a jumping castle? It takes around 20-30 minutes Can we move the jumping castles during the hire period? No please do not attempt to move the jumping castle once set up due the safety requirements. What if they are steps to get to the set up area? If they are steps you will need to notify us when you are making the booking as the jumping castles weigh between 150 lb to 1000 lb and it is difficult to manoeuvre up and down the steps. Can jumping castles be close to a wall or a tree? No, the jumping castle must be at least 2 feet away from any object. If the jumping castle is in contact with any object it may cause the jumping castle to suffer abrasion damage. Also there may be a safety issue if the children on the castle make contact with the object. What happened if we damage the Jumping castle or equipment? If the damage is considered to be malicious then you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We keep a record of the condition of our castles and would advise you to check the jumping castle before the delivery person leaves, and note any problems. What if it rains? Remember the inflatables and equipment cannot be operated in wind over 30kmh or in the rain. Fiesta4kids reserved the right to cancel a reservation for safety reasons .If the event must be cancelled due to bad weather, we can reschedule to another date , we don’t refund deposit under any circumstance , your deposit can be used within 1 year with an additional 5 % discount . (Please call us the same day of your even before 8 am If your event is earlier you must contact us 6 am , we don’t accept calls one day before) . There are no refunds after the inflatable or equipment is delivery or set up. Please call us for more details about cancellation policy. The equipment is safe? Inflatables are really safe if you follow the safety rules and if you have someone supervising all the time. Make sure the children at your event are playing on safe, clean equipment and you will have successful event. What if I want to change my order? Please give us a call if your needs change we are happy to change your order based on equipment availability. The earlier you call, the greater the selection. Do I need to put a deposit to book my event? A deposit is required in order to guarantee your reservation and send out a driver , entertainer, decoration or any kind of service . Deposits are NON-REFUNDABLE. Fiesta4kids Inc will allow you to reapply your original deposit in its entirety and reschedule your reservation within 12 months of your original event date (the event must be rescheduled within 12 months window). Fiesta4kids Inc makes no guaranties that your original Equipment or services will be available for the day you want to reschedule. If this occurs the customer will need to choose an available date or chose another type of equipment or services . If there anything else i need to know? Please be aware that streamers, poppers, silly string, face paint, chewing gum, food and drink MUST be kept away from the jumping castle at all times. How do I make a reservation? It’s easy just fill our online reservation form: www.fiesta4kids.com/reservations.shtml and put a deposit after or just call us at (416) 546 -84 -82 to get your special pricing. We are friendly staff and we are ready to answer all your questions. Please fill you and we'll go over the details with you. It's too easy! Please remember without a deposit we don’t guaranty a booking ! Why should I choose fiesta4kids?
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