Fiesta4kids requires a deposit for each event. Without a deposit, we're unable to make a reservation.
We accept major credit cards, checks, and money orders (Checks must be payable to Fiesta4kids Inc).
We require a valid credit card for the renting of any inflatable structures. (Sorry, no exceptions).
Fiesta4kids is not responsible for bad weather.
We do not accept returns once the delivery reaches the work site.
Usually, deliveries are from 6:00 a.m. until 12:00 noon and pickups are from 4:00 p.m. until 9:00 p.m. Please contact us with as much time in advance as possible, in order to schedule your specific times.
Responsibility for the rental equipment remains with the client from the time of delivery until the time of return or pick-up. It is important to make sure that all equipment is secured and protected from the elements; otherwise the client will be charged the repair or the full amount of the item. (Repair fees vary from $350 to full cost).
No refunds will be awarded, if (at the time of delivery) the structure does not fit in the location.
Fiesta4kids staff makes sure that the structures are delivered in excellent working conditions, and we require the client's signature upon arrival documenting the shape of said items (should there be any tears, cuts, electric malfunctions, etc.)
The client must call us upon delivery, should there be any problems/complaints.
At the time of reservation, the client MUST SPECIFY WHERE the structure will be set up; on top of grass, or sand, the sidewalk, Concrete, Indoor, School, Street, backyard, parking , if we do required the used of the stairs to access the location *very important*.
The client is responsible for having people supervising the children (at least 1 to 2 people per inflatable).
Once the inflatable is all set-ups, they WILL NOT BE RELOCATED until pick up time.
It's up to the client that all items are returned CLEANED, SWEPT, and set just as they were delivered. Otherwise, there'll be clean up charges (varying the size of the unit, from $25.00 to $85.00).
The bouncer can't be used when is rain and/or lighting conditions or if winds Exceed 30 km/h.
The bouncer must be fully inflated before any children are allowed inside.
The bouncer must be fully inflated until everyone is out.
Food machines & party equipment:
All tables and chairs will be delivered STACKED TOGETHER, and must be set up for PICK UP, in the exact same way.
Food machines and their accessories must be returned CLEANED, RINSED, and repackaged properly to avoid any extra cleaning fee.
Should the equipment be returned UNWASHED, the client will be charged cleaning fees (varying from $25.00 to $50.00).
The client is responsible for the handling and operating of the equipment.
Fiesta4kids staff will show you how to properly run the machines, and will even send you an instructions manual to your e-mail, or give you a paper copy at delivery.
The client MUST CALL Fiesta4kids should there be any problems with the machines, please DO NOT TRY TO FIX IT YOURSELF.
The BBQ Grill, must be returned CLEAN, and WITH NO FOOD RESIDUE (cleaning fee is $50.00)
The client must provide HIS/HER OWN propane gas. (Fiesta4kids DOES NOT supply it) .
Should there be harsh weather; the client is responsible for covering and protecting all equipment. Should the equipment be damaged, the client will be charged either repair fees or be charged A NEW ONE, if it's beyond repair.
NO REFUNDS OR RETURNS once items are delivered.
Once the equipment is set up, IT SHALL NOT BE RELOCATED; should you need it moved, you MUST contact Fiesta4kids.
Entertainers:
The client MUST PROVIDE parking for the entertainers.
All entertainers’ bookings require a DEPOSIT of 25% of their total fees.
The client shall assume all parking fees for the entertainer, from the moment they arrive. Until they leave.
The 25% booking fee is NON-REFUNDABLE.
At booking time, the client MUST SPECIFY how easy or difficult it is to arrive at the event.
Our staff is PUNCTUAL; and they start at the AGREED TIME, but if the guests haven't arrived, we'll have a 15 MINUTE courtesy wait (WITH NO ADDITIONAL CHARGE, provided it DOES NOT conflict with our other engagements) .
Punctuality is VERY important to us, as we want to provide you with EXCELLENT SERVICE, should there be any problems, We will be contacting you INMEDIATELLY.
The client must provide our entertainers with the room and privacy they need, in order to change into and out of their costumes.
PLEASE, have our space clear, and ready to set up; if there's furniture that needs to be moved, this will only DELAY our work, and YOUR event.
Fiesta4kids is NOT RESPONSIBLE for power failures.
Fiesta4kids IS NOT RESPONSIBLE for harsh weather; we STRONGLY SUGGEST you have a NEARBY alternative place where to have the event; a large tent, someone's home, etc. (We DO NOT cancel OUR performance because of that).
Our Character or Entertainers WILL NOT be able to perform on dirty, large bushy areas, because their costumes may be damaged.
Fiesta4kids entertainer and artist are independent and they will assume all responsibility for public liability.
Pick-up and Return:
Please pick up and return all equipment within the time listed on your or invoice.
All late returns will charged a late fee *taken out of the security deposit* No exceptions.
Please make sure you follow the checking list when picking up equipment.
Come in a truck, van or utility vehicle.... No cars (only for small equipment).
Bring a valid Ontario driver’s license and a Valid Credit card to pick up your equipment.
Bring a balance left on the account (unless paid in advance) .
Inflatables !! Make sure to don’t DRAG on concrete or other rough surfaces the equipment, when you arrived to your destination. it will scratch the unit and you will be charge for damage) .
All inflatable equipment must be returned rolled and tied properly in container bag provided otherwise rerolling fee off $25.00 To $50.00 will be add to your invoice.
We don’t allowed dirty or wet equipment returns( Grass, silly string, face painting, dirt ,food ); please make sure you return the equipment the same you pick it up.
We do not cancel because of weather! Cancellations must be made before 7am on the day of the rental.
Pick-up and return times:
Friday pick up from 4pm to 6pm
Saturday pick up from 8am to 9am
Sunday return from 8am to 9am ( Sorry ,no exceptions )
Sunday pick up from 9am to 10 am
Monday return from 11 am to 6 pm
Monday to Friday pick-up and return, please call our office to coordinate.
If you need any kind of additional information, please feel free to contact us any time!
